Equinix Intelligence - Summaries

My role & what I did

  • Design Lead and strategist— first AI experience

  • North Star Vision proposal

  • Leadership buy-in for unified AI experiences

Challenge

The business was late to the AI boom. I took initiative to kick it off in collaboration with Product and Engineering. I started the project with creating a AI Design Framework document and shopped it around stakeholders working on AI projects.

With multiple proposals on improving the customer experience the idea was defined on creating a simple modular summaries experience that helps customers understand the health of their assets with Equinix.

  • Customers are currently navigating to 10+ inventory pages for their assets

  • Customers parse through the information in a table experience

  • Customers will need to click into a asset for deeper evaluation

Discovery & Explorations

Option 1 - Chatbot generation

Option 2 - Hovering agent

Option 3 - Automatic modular

Final Design & Outcomes

  • Kicked-off AI experience program

  • Built first identity and component of AI chatbot and agent experiences

  • Customers found this experience simple and reduced extra work with their assets

Results

  • Decreased time on asset evaluation with Summaries experience

  • Foundations and inspiration of AI experiences in a technical and experience standpoint

  • Acceleration of building a program around AI (chatbots, MCP, Agents, and more)