Kamusta! 👋

I'm a product designer, first-generation Asian American, musician turned designer, mentor, cat, and dog dad, and aspiring bubble tea barista. I’m passionate about diving deep into product problems, bringing the voice of the customer upfront, and collaborating with cross-functional teams for impact. I advocate creating products that are rigorously researched and tested by customers — early and often. My goals are to tackle user experience problems, educate, influence organizations about design, and continue to challenge myself and others on projects that are out of the ordinary.

One random fact about me— I randomly went to Japan and didn’t sleep for 72 hours. The ramen and temples were worth it. I currently live in Atlanta with my partner Tyler, Ember (hairless cat #1), Sol (hairless cat #2), Rufus the schnoodle, and Nash the golden doodle. It’s a full house.

I love to chat with other creatives about anything design. I’d love to share ideas

My children

Experience

Equinix • Atlanta, GA
Lead UX Designer, Feb 2024–Present
Digital Interconnection and AI Experiences

Executed 0 to 1 AI experiences by creating AI Design Principles, influenced new design patterns and designed AI chatbot, human-in-the-loop, agent transparency and agentic experiences for customer portal.

Player-coach for an 8 person design team shaping high-scale ordering flows generating 195% revenue growth and 120% adoption growth YoY.

Directed design efforts for unified portal transformation in partnership with cross-functional leaders. Resulting in 1 product vision across domains, setting the strategy for 2029.
Reduced purchase drop-off rates by 3% by redesigning portal information architecture in 60 days, identified digital accessibility issues, and reduced entry points from 34 to 15.

Amazon • Atlanta, GA
Lead UX Designer, September 2022–Present
🌅 Amazon Photos - Shared Albums

Led the redesign of the device personalization experience for Amazon Photos. This contributes to ~25% of device personalization to 6million Echo Show devices.
Led the redesign of the out of the box and first time user experience for new and existing Amazon Customers. My goal was redesign a delightful setup for customer to personalize Amazon Devices with their personal photos. The effort will touch 6 million customers who currently have Echo Show devices.
Led, strategized and planned multiple usability testing to learn and understand customer behaviors on 'shared albums'. The effort contributed to deeper understanding on accessibility issues and content concerns. Some methodologies included, content testing, unmoderated testing, first impression and click testing.

Microsoft • Atlanta, GA
Product Designer, May 2021–September 2022
Cloud Experiences Studio - Identity

Solving technical problems for Azure identity governance
Lead Designer enabling enterprises to streamline and automate complex identity workflows for their end-users.
Lead Designer for hybrid cloud provisioning user experiences. Executing a strategy to increase customer usage.
Executing and strategizing a health and monitoring experience for Azure Cloud Sync.

USAA • Nashville, TN
Sr. Product Designer, December 2020–May 2021

Asurion • Nashville, TN
Sr. Product Designer, March 2018–December 2020
Clients: AT&T, Sprint, Verizon, The Home Depot, Amazon

Booz Allen Hamilton • Rockville, MD

Sr. Product Designer

Shepherd University • Shepherdstown, WV
UX Design Adjunct Instructor, January 2017–May 2017
Instructed and built the first cohort of User Experience Design for Shepherd University’s
Graphic Design BFA program. The students built an empathic approach on designs and executed user experience processes on digital application development

Choice Hotels International • Rockville, MD
Designer, August 2014–February 2015

Ignite Media Solutions • McLean, VA
Web Designer, June 2014–August 2014

Discovery Communications • Silver Spring, MD
Graphic Designer, June 2013–Present

Awards

210, 2015 Parents’ Choice Silver Honor, 2015
Voices from the Storm, AAF, District 2, Student Gold ADDY, 2013
Voices from the Storm, AAF, Greater Frederick, Student Gold ADDY, 2013
The Beauty of Fashion, AAF, Greater Frederick, Student Silver ADDY, 2013

Engagements and Panels

Arizona State University, Tempe, Arizona: “What The F*CK is UX Design?”
October, 2018
World Usability Day, Washington, D.C.: “The Foundations of the Unknown. UX Edition”
October, 2018
University of Maryland Masters Program, College Park, MD: “UX Your Portfolio”
November, 2018
Shepherd University, Shepherdstown, WV: Panel: Design Careers
November, 2018
General Assembly, Washington, D.C.: Panel: Landscape of Design and Career in UX Design
December, 2018